Services
What I do, and how we start.
Squarespace work for small businesses and creators. Portland and the Pacific Northwest first, anywhere the work is good.
The part nobody else does
I landed an ICANN policy change across eight registry partners and millions of domain owners, on a regulatory deadline, inside service level agreement (SLA), with zero incidents. I co-led the launch of Squarespace's Website Reseller program — first partner live, no rollback. For eight and a half years I was inside that platform, finishing as Product Support Lead for the domain registrar, owning support strategy for the registrar, its ICANN and registry compliance surface, and that reseller program.
That is the unglamorous half of a website: the transfer that will not complete, the email that stops arriving the day you launch, the nameserver nobody wants to touch. Most designers hand it back to you with a help article. Here it is included every time — domain, domain name system (DNS) and email done end to end, and verified working before launch.
What meets in one person
Three kinds of work that rarely sit together. The useful part is not any one of them on its own — it is that they meet, so the person designing the site is the one who can also move the domain and build the thing underneath it.
Domains and the registrar
Seven years of domain work, ending on the registrar itself — ICANN and registry compliance, transfers, nameservers, and resold domains spanning two companies after an acquisition. The part of a launch that makes people nervous is the part I did full time.
Building the function that wasn't there
An acquired app arrived as an email inbox — no data, no structured intake, no analytics — and I built its support and quality function from a blank page. Then a compliance program where there had been fire drills, then a partner support model for a reseller program that did not exist yet.
Software and applied AI
A multi-agent system I designed and still run, gathering signal across the systems the work touches and assembling a daily operations brief. The same habit builds the projects on this site: a household operating system on iOS, a renderer that turns video into ASCII by optical flow.
Start small
Most people are not ready to commission a website, and the honest first step is usually smaller than one. Each of these is worth having on its own — and if you go on to a build, it comes off the quote.
Domain & DNS Power Hour
Bring a broken domain, a dead email setup, a transfer that will not finish. Leave with it fixed, or with the written path to fixing it. Recorded.
One hour
Site & Domain Audit
What is wrong, what it is costing you, and what I would do in what order. A diagnosis, not a treatment — nothing changes on your live site.
Written report
Fix Day
One scoped day on your existing site. Agreed in writing beforehand, delivered that day. The fastest way to find out whether we work well together.
One day
Builds
A build is scoped before it is quoted, so the number comes after the conversation rather than before it. If what you need is smaller than a website, the honest answer is a Power Hour, an Audit or a Fix Day — and I will say so.
Foundation
Up to five pages on a Squarespace template, styled to the brand you already have. Full domain, DNS, secure sockets layer (SSL) and email cutover. On-page search engine optimisation (SEO) set up properly.
Custom Build
Six to ten pages of original design — content architecture worked out before anything is drawn. Paid discovery, credited against the build.
Rescue & Migration
From WordPress, Wix, Shopify, Squarespace 7.0, or a 7.1 build someone else got wrong. Structure and formatting intact. No downtime on email. Anything past the scoped page count is quoted before it is done, never after.
Brand identity
Logo system, palette, type, a short usage guide — three concepts, two revision rounds. An add-on, sold alongside a build and not on its own.
Every build is a fixed quote from a scoped proposal. Page count, revision rounds and the change rate are written down before work starts — which is how the quote stays the quote.
Keeping it well
A site is not finished when it launches; it is just started. Plans are month to month and you can stop whenever.
Steady
Thirty minutes of changes each month, quarterly domain check.
Tended
One hour of changes, monthly domain and DNS audit, next-day response.
Held
Two and a half hours, same-day response, quarterly SEO pass.
Domain & DNS Watch
Registrar only — for sites I did not build.
What this is — and isn't
A site built to be handed over and run by you — not one that needs me to change a phone number.
Domain, DNS and email done end to end — not "point your nameservers here, good luck."
A fixed quote from a scoped proposal — not an hourly meter.
Not copywriting. Not photography. You bring the words and the pictures, or I will point you at someone good.
How we start
A short questionnaire, about fifteen minutes. No obligation and nothing billable. I read it closely and come back with a scoped proposal and a fixed quote.
Reach out to say hello or tell me more about your project.